Refund policy

At VANTIQA, every piece is produced with care and quality checked before dispatch. We want you to be confident in every order you place with us.

Please review the following policy before making a purchase.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 5 days of delivery.

Once the issue has been verified, we will offer an appropriate resolution, which may include:

  • A replacement at no additional cost; or
  • A refund to the original payment method.

Please provide your order number, clear photographs/videos of the product, and photographs of the original packaging and shipping label.

We strongly recommend recording an unboxing video while opening your package, as this may be required to verify certain damage, missing-item, or incorrect-product claims.

If the wrong size was sent compared with the size mentioned in your order confirmation, this will be treated as an incorrect-product claim and corrected at no additional cost.

Size Exchanges

We understand that finding the right fit online can sometimes be difficult.

VANTIQA offers a one-time size exchange request within 7 days of delivery, subject to availability and approval.

To qualify:

  • The product must be unworn, unused and unwashed.
  • All original tags must remain attached.
  • The product must be returned in its original condition and packaging.
  • The replacement size must be available.

If the size originally delivered matches the size ordered by the customer, reverse shipping and reshipping charges will be borne by the customer.

Please review the size chart carefully before ordering.

Minor measurement variations within normal manufacturing tolerances will not be considered a defect.

Change of Mind

We currently do not accept returns or refunds for:

  • Change of mind.
  • An order placed by mistake after production has begun.
  • Preference for a different design or colour.
  • Minor colour differences caused by different screens or display settings.
  • Normal variations inherent to printing and manufacturing that do not constitute a defect.

Conditions for Returns & Exchanges

Any product approved for return or exchange must be:

  • Unworn and unused.
  • Unwashed.
  • Unaltered.
  • Free from stains, fragrance or customer-caused damage.
  • Returned with original tags and packaging.

Products that do not meet these conditions may not be eligible for return, replacement or exchange.

Please do not send any product back without first contacting VANTIQA and receiving confirmation from us.

Order Cancellations

Orders can be cancelled only before production begins.

Cancellations will not be be accepted once an order has entered production.

If you need to cancel an order, please contact us as soon as possible after placing it.

Refunds

If a refund is approved, it will be initiated to the original payment method.

Once initiated, refunds generally take approximately 5–7 business days to reflect in your account. Actual processing times may vary depending on your bank or payment provider.

Customer-Caused Damage

VANTIQA cannot provide a replacement or refund where damage occurs after delivery due to:

  • Improper washing or care.
  • Normal wear and tear.
  • Alteration of the garment.
  • Incorrect storage or handling.
  • Damage caused while opening the package using scissors, blades or other sharp objects.

Please follow the care instructions provided with your product.

How to Request Support

For a return, replacement, exchange or refund request, contact:

Email: support@vantiqa.in

Please include:

  • Your order number.
  • Registered email address or phone number.
  • Description of the issue.
  • Clear photographs/videos of the product.
  • Photographs of the packaging and shipping label where applicable.
  • Unboxing video, where available or required for verification.

Our team will review your request and assist you with the next steps.