Shipping policy

At VANTIQA, we aim to make your experience seamless from the moment you place your order to the moment it arrives at your doorstep.

Complimentary Shipping

We offer complimentary shipping on all orders across India, with no minimum order value.

Any applicable charges, if introduced for specific services or shipping methods in the future, will be clearly displayed at checkout before payment.

Order Processing

Orders typically require approximately 2–4 business days for processing before dispatch.

Processing times may occasionally be longer during new collection launches, high-volume periods, public holidays or circumstances beyond our control.

Estimated Delivery

Once dispatched, orders generally arrive within approximately 3–7 business days, depending on the delivery location and courier serviceability.

Please note that processing and delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided while placing your order.

Please ensure that your email address and mobile number are entered correctly at checkout so that you can receive order and delivery updates.

Delivery Attempts

Please ensure that someone is available to receive the shipment at the delivery address.

Courier partners may contact you using the mobile number provided with your order. Failure to respond to delivery attempts may result in the shipment being returned to us.

If an order is returned because of an incorrect/incomplete address, repeated failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply if you request the order to be shipped again.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error in your shipping address after placing an order, please contact us immediately at support@vantiqa.in.

We will try to update the information where possible, but changes cannot be guaranteed once the order has been dispatched.

Delayed or Lost Shipments

Occasionally, shipments may experience delays after dispatch due to courier or logistical circumstances.

If your order appears significantly delayed or the tracking information has not updated for an extended period, please contact us at support@vantiqa.in with your order number.

We will coordinate with the delivery partner and assist you with the appropriate resolution.

If a shipment is confirmed as lost in transit, VANTIQA will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Damaged Packages

If the outer package appears significantly damaged at the time of delivery, we recommend documenting the condition of the package before opening it.

Please record an unboxing video and retain the original packaging if you believe the product inside may have been damaged during transit.

For damaged, defective, misprinted or incorrect products, please refer to our Refund, Return & Exchange Policy.

Contact Us

For shipping, tracking or delivery-related assistance, contact:

Email: support@vantiqa.in

Please include your order number and registered contact details so we can assist you efficiently.