Terms of service
OVERVIEW
Welcome to VANTIQA.
The terms “we”, “us” and “our” refer to VANTIQA. VANTIQA operates this online store and website, including all related information, content, features, tools, products and services provided to you (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with the policies referenced herein, describe the terms applicable to your access to and use of our website and purchase of products from VANTIQA.
Please read these Terms carefully before accessing or using our Services. By accessing, browsing, interacting with or purchasing through our website, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Refund Policy and Shipping Policy.
Nothing in these Terms is intended to exclude, restrict or override any rights or remedies available to consumers under applicable law.
If you do not agree with these Terms, you should not use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are legally capable of entering into a binding agreement under applicable law or are using the Services with the consent and supervision required by applicable law.
When accessing our website or placing an order, you may be required to provide information including your name, email address, phone number, billing information, payment information and shipping address.
You agree that all information provided by you is accurate, current and complete.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account. You may not sell, transfer, assign or license your account to another person.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting conditions, photography and other factors.
Minor variations inherent to garment manufacturing, printing, fabric, stitching, placement or production that fall within reasonable manufacturing tolerances may occur and will not necessarily constitute a defect.
Product measurements may also be subject to reasonable manufacturing tolerances. Customers should review the applicable size chart before placing an order.
Product descriptions, designs, specifications, pricing and availability may be changed without prior notice.
We reserve the right to discontinue products and to limit quantities or availability where reasonably necessary.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase products from VANTIQA.
We reserve the right to accept, reject or cancel an order where reasonably necessary, including in cases involving payment failure, suspected fraud, incorrect pricing or product information, stock or production issues, delivery restrictions or other circumstances preventing fulfilment.
If we cancel an order after receiving payment, any amount due to you will be refunded in accordance with applicable law and our policies.
Please carefully review your product, size, colour, quantity, delivery information and other order details before completing checkout.
Because certain VANTIQA products may be produced on demand, customer-requested cancellations can only be accepted before production begins. Once production has commenced, cancellation may no longer be possible.
Returns, exchanges, replacements and refunds are governed by our Refund Policy.
Nothing in this section limits rights available to consumers under applicable law.
SECTION 4 – PRICES, TAXES AND PAYMENT
Product prices and promotions may change from time to time without prior notice.
The price applicable to an order will generally be the price displayed at checkout when the order is placed, subject to correction of genuine errors as permitted by applicable law.
Where the website indicates that taxes are included in the displayed price, applicable taxes are included accordingly.
Shipping charges, if any, will be disclosed before the customer completes checkout. Where VANTIQA offers complimentary shipping, this will be displayed or communicated through the website or applicable promotion.
You agree to provide accurate and complete payment, billing and contact information.
By providing a payment method, you represent that you are authorised to use that payment method for the transaction.
Promotional codes, discounts and special offers may be subject to separate eligibility requirements, validity periods and other conditions.
SECTION 5 – SHIPPING AND DELIVERY
Orders are processed and delivered in accordance with our Shipping Policy.
Any processing or delivery timeframe displayed on our website is an estimate unless expressly stated otherwise.
Delivery may be affected by courier operations, address serviceability, weather, public holidays, logistical disruptions, natural events or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
If you experience a delivery issue, please contact us at support@vantiqa.in so that we can assist you.
Nothing in this section limits any rights or remedies available to you under applicable consumer protection law.
SECTION 6 – INTELLECTUAL PROPERTY
Unless otherwise stated, the VANTIQA website and its content, including the VANTIQA name, logos, branding, graphics, designs, artwork, photographs, videos, text, product names, slogans, website layout and other original materials, are owned by or licensed to VANTIQA and are protected by applicable intellectual property laws.
The Services are provided for personal, non-commercial use.
You may not reproduce, distribute, copy, modify, republish, commercially exploit, publicly display or create derivative works from protected VANTIQA content without prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you ownership of or a licence to VANTIQA intellectual property except for the limited right to access and use the website for its intended purpose.
Third-party names, trademarks and intellectual property appearing through the Services remain the property of their respective owners.
SECTION 7 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications or services operated by third parties.
Such third-party services may be subject to their own terms, conditions and privacy policies.
Your use of optional third-party tools is at your discretion, and you should review the applicable provider's terms before using them.
We may introduce new website functionality, tools or services in the future, which may also form part of the Services.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
VANTIQA does not control third-party websites and is not responsible for their content, availability, security, privacy practices or other activities.
Accessing a third-party website through a link from VANTIQA is at your discretion.
Any transaction entered into directly with an independent third party will be governed by the terms applicable between you and that third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
VANTIQA is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through the VANTIQA store are transactions directly between you and VANTIQA.
Shopify is not the seller of VANTIQA products and is not responsible for the products purchased from VANTIQA, except to the extent required under applicable law.
SECTION 10 – PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable law.
Because our store is hosted using Shopify, certain information may also be processed by Shopify and other service providers that help us operate our website, process transactions, provide fulfilment, communicate with customers or otherwise provide the Services.
Please review our Privacy Policy for further information regarding the collection and use of personal information.
SECTION 11 – REVIEWS AND FEEDBACK
If you voluntarily provide reviews, suggestions, ideas, photographs, feedback or other content to VANTIQA (“Feedback”), you represent that you have the right to provide that material.
Where legally permitted, you grant VANTIQA a non-exclusive, worldwide, royalty-free right to use, reproduce, display and share Feedback for purposes including operating, improving and promoting VANTIQA and its products.
You must not submit content that infringes another person's rights, contains unlawful material, impersonates another person, contains malicious software or is otherwise prohibited by law.
We may moderate or remove Feedback where reasonably necessary.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery estimates.
We reserve the right to correct such information and update the website.
Where an error affects an order already placed, we will handle the matter reasonably and in accordance with applicable law.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the website or Services to:
- violate applicable laws or regulations;
- infringe intellectual property or other legal rights;
- transmit malicious software or harmful code;
- obtain unauthorised access to our systems;
- impersonate another person or provide deliberately misleading information;
- harass, threaten, abuse or harm another person;
- conduct fraudulent activity;
- collect personal information about others without lawful authority;
- interfere with the security or normal operation of the website;
- scrape, reproduce or commercially exploit substantial portions of our website or content without authorisation; or
- engage in any activity intended to circumvent security or access controls.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 14 – AUTOMATED SYSTEMS AND AGENTS
Automated systems, bots, agents or similar technologies must not access or interact with the Services in a manner that interferes with website operation, circumvents security controls, misrepresents automated activity as human activity or violates applicable law.
We may implement reasonable technical measures to restrict abusive or unauthorised automated access.
SECTION 15 – TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially violated, fraudulent or unlawful activity is suspected, or continued access may threaten the security or integrity of the Services.
Termination does not affect rights or obligations that arose before termination or provisions that by their nature are intended to survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
We aim to provide accurate information and reliable Services but cannot guarantee that the website will always be uninterrupted, error-free or continuously available.
Except for warranties, guarantees and rights that cannot lawfully be excluded, the Services are provided on an “as available” basis.
Nothing in these Terms excludes, restricts or modifies any statutory guarantee, warranty, condition, right or remedy that cannot lawfully be excluded or restricted.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, VANTIQA will not be liable for indirect, incidental, special or consequential losses arising from use of the Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, nor does it restrict mandatory rights and remedies available to consumers.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify VANTIQA against third-party claims, losses or reasonable expenses arising directly from your unlawful use of the Services, your material breach of these Terms or your infringement of another person's rights.
This section does not limit any rights available to consumers under applicable law.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Failure by VANTIQA to immediately enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement governing your use of the Services, subject always to applicable law.
SECTION 21 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required.
VANTIQA may assign or transfer its rights and obligations in connection with a legitimate transfer, restructuring or operation of the business, subject to applicable law.
SECTION 22 – GOVERNING LAW AND JURISDICTION
These Terms and the Services shall be governed by and construed in accordance with the laws of India.
Subject to applicable consumer protection laws, statutory jurisdiction provisions and other mandatory rights, disputes relating to these Terms or the Services shall be subject to the jurisdiction of competent courts in Maharashtra, India.
Nothing in this section restricts a consumer from exercising rights or remedies available under applicable consumer protection law.
SECTION 23 – HEADINGS
Section headings are provided for convenience and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, policies, operations or applicable requirements.
The current version will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
VANTIQA
Maharashtra, India
Email: support@vantiqa.in
Website: vantiqa.in